Frequently asked questions
Good to know. Easy to understand.
The essential answers about your certified email address. If anything is unclear, we’re here to help.
What is a PEC address?
It is a certified email mailbox. For messages exchanged between two PEC addresses, the providers document acceptance and delivery with electronic receipts that can serve as evidence.
Does the recipient need a PEC address too?
Both sender and recipient must use PEC addresses for a fully certified exchange. Sending to an ordinary email address does not provide the same certified proof of delivery.
Does a delivery receipt mean my message has been read?
No. The receipt documents delivery to the recipient’s PEC mailbox. It is not a read receipt.
Who is PEC useful for?
Businesses, professionals and private individuals who want documented sending or receipt of important messages. Legal requirements depend on your activity and circumstances.
Does PEC replace my normal email address?
It does not need to. Use PEC for certified correspondence and keep your existing mailbox for everyday email.
Can I apply from outside Italy?
You can generally send a request from abroad. We will explain the tax details and identification documents required for your particular situation.
How do activation and payment work?
After your request, we check the desired address and explain which documents are needed. Plans are billed annually, with the stated one-time fees in addition.
Can I use PEC on my smartphone?
You can access your mailbox through webmail. We can help with questions about using it on a computer or mobile device.
What is the security archive for?
Pro and Premium include a security archive alongside the mailbox. This feature should not automatically be equated with legally compliant long-term digital preservation. We explain the details before you order.